Aim of the Service

The Multicultural Problem Gambling Service (MPGS) for NSW provides free and confidential, assessment and counselling to those people from culturally and linguistically diverse (CALD) background living in NSW, who may be at risk of or are already negatively affected by problem gambling.

What can we offer?

This service can provide language specific and culturally appropriate care through:
• Free and confidential counselling
• Telephone information, advice and referral
• Community education programs
• Consultation to service providers about CALD gambling related matters

To achieve this, our bilingual mental health clinicians provide assessment, treatment and make referrals to complimentary services, recommendations for future care and transitional plans.

Psycho-education sessions are also available upon request for individuals and their families affected by problem gambling. These sessions are aimed at addressing the identified needs of the community and include topics such as understanding why people gamble, managing anxiety and stress, health and wellbeing.

Who are our clinical staff?

We work with a pool of bilingual mental health clinicians speaking over 20 languages. Our core staff and contracted clinicians are psychologists, social workers, mental health nurses and counsellors. All our clinicians have their qualifications recognised and are registered with the relevant professional body in Australia. These clinicians have the cultural, language and professional skills to effectively assist clients with their problems relating to gambling.

Where are we based?

MPGS is based in North Parramatta NSW. We assist our clients via face to face, phone or web-based counselling as needed. However our staff will travel to see the client in a location, if indicated, that is more accessible for both the client and the worker.

Do I have to pay?

No. This is a free service offered to anyone from a CALD background that may be at risk of or is experiencing negative effects of gambling of their own or a person close to them.

How do I make a referral?

Referrals can be made by clients, friends and family, as well as service providers, with the consent of the client.
A medical referral is not required.